How do I return an item?
Purchasing vintage clothing and items so shop carefully and ask questions prior to purchasing as all sales are considered final.
48 HOUR EXCHANGE POLICY
While all sales are considered final, we will take into consideration exchanges/store credit for items grossly misrepresented. Exchanges are handled on a case by case basis and you must contact us within 48 hours of your order being delivered.
This means within 2 days of your item being delivered, you must e-mail us to let us know if you have issues with your purchase. Past the 48 hours delivered window, exchanges/store credits are no longer considered.
If an agreement is reached for the order to be returned for exchange/store credit, the item must be shipped within 48 hours of our agreement communication.
Returns based on wrong fit or color variance will not be considered. We carefully measure our items and you are welcome to ask for additional measurements or further notes on fit prior to a purchase.
We do our best to describe every garment to the best of our ability and multiple photos are provided with each listing as well as measurements and any flaws of note. Remember you are purchasing vintage, therefore these items have been previously worn, used, and loved and will show some signs of wear. All items are sold AS-IS. When purchasing from us you are agreeing to our shop policies and that you have read the full condition of a garment and viewed all the photos available.
BUYER RESPONSIBLE FOR RETURN SHIPPING FEES
All shipping fees are the responsibility of the buyer. We are not responsible for lost/stolen/missing parcels you ship back to us. Please insure and get tracking and delivery confirmation for all returns. Buyer also responsible for any other additional fees that may incur outside of AbbeyFox (ie Paypal/credit card fees).
USING YOUR STORE CREDIT
Once we receive your return order we will generate a code for you within 1-3 business days to use at checkout on your next order. Store credit codes expire within 6 months of issue.